Complaint Management System

Complaint management is an essential part of UHC to analyze patient satisfaction. Collection and handling of complaints, receiving positive and negative feedback enable to improve of the quality of healthcare services. The answers to the following question may only be possible with an effective and efficient complaint management system.

• Why is the patient unsatisfied?
• Where and when did the problem occur?
• Who is involved?
• Which solution does the patient want?
• What arrangement should be made?

Essential tool for an effective and efficient complaint management system.

• An easily accessible way to complain.
• Accepts oral and written complaints, complaints via telephone, SMS, social media, and email.
• Every feedback regardless positive or negative can easily be collected and taken into account for evaluation.
• The patients can easily choose whichever method for complaint or feedback they prefer.

The flow chart of the Complaint Management System is as under: